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Knowledge Base Billing Upgrading or downgrading a plan

Upgrading or downgrading a plan

Billing 28/08/2026
Open the service and choose Upgrade/Downgrade. The page shows the plan you are currently on and the plans you may move to; pick one and press Request change.

What happens next depends on the direction. An upgrade is priced for the remainder of the current period - you pay the difference, not a full new term. The service's resources change once the request is processed and any difference is settled.

Your files, databases, email and apps ride along untouched: a plan change resizes the account, it does not rebuild it. Downgrading to a plan smaller than what you currently use - more disk in use than the new plan allows, more apps than it permits - is the one case to check before requesting.

If the page says no changes are available, the operator has not defined an upgrade path for your product; a ticket is the way to ask.
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